ACT Outage Report
Why is my ACT service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 03: Problems at ACT
ACT is having issues since 10:50 AM IST. Are you also affected? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (76%)
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Wi-fi (14%)
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Total Blackout (7%)
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E-mail (2%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chennai, Delhi, Kannur, Mumbai, Mangalore, Ahmedabad, Coimbatore, Tanjore, Vijayawada, Cochin, Jaipur and Pālghāt.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Hyderabad |
Internet | |
| Bengaluru |
Total Blackout | |
| Hyderabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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m1mosa the allrounder 🇮🇸 @LeaksMatMaangBe
(@m1mosa_prophet) reported
@ShahSmit34 @ACTFibernet @otokoFPS I did not have any outage with GTPL since 4 months straight. Some fiber upgrade work ****** it up
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Akshay G Bhat
(@AkshayGBhat1) reported
from
PETROL BUNK ORR, State of Karnataka
Worst service... @airtelindia I would like to move on to @ACTFibernet in Bengaluru .. Hell with Airtel service no response from costumer care...
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Sudir
(@SudhirK93006843) reported
@ACTFibernet SR10264654369854 What's the status,it's 4 days internet is not working
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Maddy (Madhusudan)
(@maddysutrave) reported
@ACTFibernet Complaint number SR10364672729044 from AC no 103499501903. Though I filed complaint as Net not working the issue is something else. We have a junction box in our premises. Smoke is coming from the box. This option is not there in complaints. Please send staff ASAP
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fazal ahmed
(@syedfazalahmed1) reported
@ACTFibernet Issue was resolved by technician 2 days back. Still can't figure out why I wasn't able to connect to your support team via call 🤔🤔🤔🤔
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Dark Goblin
(@Dark__Goblin) reported
@ACTFibernet New connection installation done within 24hours. Router recovery request is pending for 30days. @consumerforum_ Please help. they are blocking my security deposit for no reason. Repeated calls..escalations nothing is helping.
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Defacto COAS
(@Keyfarqpaindha) reported
@ACTFibernet i had requestedfor broad band services n paid 3 months advance.. later on i hv changed my mind n decided to cancel my plans for hvg broadband. Can you pls refund back my amount? Otherwiss i wl hv to lodge complaint against you
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Meena Ramani
(@MEENARAMANI1) reported
@ACTFibernet Slack app & web version is not working only on ACT connection - could you check if any firewall/proxy is blocking it? (Area: TC Palya Main Road, 560036)
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Pradyoth Prakash
(@pradykp) reported
@ACTFibernet: Internet has been down for almost 2 days and still no resolution. Customer care only giving vague replies. No work done so far. Outright Horrible!! SR10264663486704
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satheesh
(@satheeshgattu) reported
@ACTFibernet Even after posting here i didn't get response from customer care,it's been resolved after 48hours from the ticket raised.
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jitender khanduri
(@jeetukhanduri) reported
@ACTFibernet @ACTFibernet my prepaid plan was already expired on 16, and its not working post that since I have not recharged. Already raised a disconnection request but you are asking me to pay 443 rs for disconnecting. What kind of a logic is it for aprepaid connection? Can someone correct?
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Nageswara Bandi
(@NageswaraBandi9) reported
@ACTFibernet @ACTFibernet your technical support guy reached us through mobile to find address 3 hours back after that no update. Please fix the issue ASAP
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Devansh Yadav
(@Devansh_yadav_) reported
@ACTFibernet worst customer support ever at last i had to go this way. 3442498 is my consumer complaint no against you
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Khakashan Begum
(@KhakashanBegum) reported
from
Hyderabad, Telangana
@ACTFibernet When I can expect the resolution or can I moved to another board band
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Namrata Roy
(@typicalbong20) reported
@ACTFibernet is the most rude & non responsive customer support! He spoke to me very badly! I will disconnect your internet right away! Executive number: +91 74285 91050
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Sudir
(@SudhirK93006843) reported
@ACTFibernetHYD @ACTFibernet SR10264654369854 What's the status,it's 4 days internet is not working
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Smit Shah
(@ShahSmit34) reported
@m1mosa_prophet @ACTFibernet @otokoFPS No don't go for ACT, If you want to play Valorant. There routing is **** in Mumbai server. i get 60 Ping from Ahmedabad to Mumbai.
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Nageswara Bandi
(@NageswaraBandi9) reported
@ACTFibernet @ACTFibernet your technical support guy reached to find the address after that no update. Please look into this ASAP
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Smit Shah
(@ShahSmit34) reported
@m1mosa_prophet @ACTFibernet @otokoFPS Apart from gaming purpose, i will say that ACT is far better GTPL and i don't have any outage since last 2 months.
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govind
(@Gunna0904) reported
@ACTFibernet But when it’s my concern. It’s more than a month. You people are just doing the negligence with customer
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Jaswanth ambhati
(@JaswanthAmbhati) reported
@ACTFibernet Internet outage in Kaggadasapura, Bangalore - 560093. Raised a ticket. But no help. This is causing interruptions to my work from home schedule.
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Budugu valla Gopalam
(@dumberthanyou_r) reported
@ACTFibernet I have heard this 3 times today. Nothing has been done. I’ve had 2 whole days of outage. I even escalated the matter at 11 AM after talking to your customer care. But nothing has been done. Why?
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Bharath Nuthalapati
(@MrNuthalapati) reported
@ACTFibernet there's no internet at my place since past 24 hours. Raised a ticket but no one is addressing this (didn't receive a single call). BIG ZERO in customer service. Ticket SR11164665410334 Will switch to a different ISP if this issue isn't resolved by tonight.
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Khakashan Begum
(@KhakashanBegum) reported
from
Hyderabad, Telangana
It's very disappoint to inform you that I m moving airtel board band connection on next month bill cycle. I rating actfibernet zero on service parts.
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Namrata Roy
(@typicalbong20) reported
@ACTFibernet a bunch of ******** you guys have as a customer support team, who pick the call and disconnect! @airtelindia @reliancejio is much better than you guys!
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pablo
(@jaghan86) reported
@ACTFibernet Issue is addressed yesterday.plz close this ticket.
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Khakashan Begum
(@KhakashanBegum) reported
from
Hyderabad, Telangana
@ACTFibernetHYD Hi Actfibernet Just to inform in old city your network connectivity is very low after paying for 150Mbps still I m getting 90mbps. I have raised so many complaints but no use. No proper resolution this day that day only commitment but no resolution
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Budugu valla Gopalam
(@dumberthanyou_r) reported
@ACTFibernet you’re a bunch of liars and cheats. I have had outage for 2 days. Your technician calls me at 9 PM at tells me that it will take one more day and then you send me message saying ticket is closed!!!
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Sudir
(@SudhirK93006843) reported
@ACTFibernet what shameless, 3 days over still internet connection problem not addressed
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Bharath Nuthalapati
(@MrNuthalapati) reported
@ACTFibernet I'm sorry, @ACTFibernet. You lost a customer. I had set up a call with @reliancejio for their services.